fokusPrivacy Policy and Data Protection Statement

This page describes what we collect when you use fokus and how we keep that data protected …

We set out our approach so you can understand the types of information we hold, why we hold it, and how we share it where necessary for service delivery. Our statements below reflect operational realities across markets where local law permits our services, including routine support work that may reference cities such as JakartaSurabaya and Bandung

We operate with a focus on practical account workflows: verification, transaction tracing and withdrawal processing. Our helpdesk availability, multilingual support options and typical response windows are detailed later in this policy.

Details on fokus data handling

We collect only the information we need to provide account services, process deposits and withdrawals, operate live-dealer tables and maintain app access. Our data handling covers account setup, KYC, payments reconciliation and basic personalisation to improve session stability for mobile users.

Key takeaways

We use your identity and payment details to verify accounts and settle transactions.
We share data only with processors needed for client support, KYC and payment routing.
We provide channels for access, correction and deletion where local law permits.

We list below the principal categories of data we handle:

We collect account identifiers: email address, phone number, username and encrypted password.
We collect KYC details where required: name, date of birth, government ID images and proof of address for verification checks.
We collect transactional data: deposit and withdrawal records, payment method identifiers (for example DANA, e-wallet, mobile banking and local payment), timestamps and reconciliation references.
We collect device and connection data: IP address, device type, app version and session logs to help diagnose issues with live-dealer streams or slow mobile performance.
We collect behavioural data: session preferences, view history for live tables, and opt-in analytics to improve low-data streaming and loading times.

We process payment methods common in the region. Our payment integration teams work with local rails such as online paymente-wallet and wallet rails that include mobile banking for routing and reconciliation. Our payments flow respects provider rules and regulatory requirements where applicable.

We use automated systems and third-party processors for identity verification and fraud screening. Our processors may carry out checks that result in temporary holds on transactions until verification completes, particularly around busy periods such as Idul Fitri or during major events like Liga 1 or Piala AFF.

Policy for fokus accounts and data

We retain personal data only as long as necessary for operational purposes or as required by law. Our retention schedules vary by category: account credentials are kept while the account is active; KYC records are kept for a period to satisfy verification and regulatory traceability; transaction records follow local financial record-keeping obligations.

We share data with third parties only where this is necessary for service delivery:

We share with payment processors to complete deposits and withdrawals (banks and e-wallet providers such as BCA, e-wallet, mobile banking and local payment).
We share with identity verification providers for KYC checks and with fraud-prevention services to protect accounts and funds.
We share with authorised agents and support vendors to operate multilingual help channels and to facilitate account recovery.

We provide a set of rights where local law permits. Our common rights and actions include:

We allow requests to access a copy of your personal data that we hold.
We allow requests to correct or update inaccurate information.
We consider requests to delete data subject to legal and operational limits related to dispute resolution and financial record keeping.

We use cookies and similar technologies to operate sessions and to tune streaming quality for low-data usage on mobile devices. Our cookie use supports authentication, security checks and basic preference management. Our cookie banner or app settings provide the controls required by applicable law in your jurisdiction.

We operate support channels for account verification, payment questions and withdrawals. Our stated response windows differ by channel and demand; Our multilingual team handles common queries in English and regional languages during business hours, and escalates complex cases to specialist teams.

We maintain technical and organisational safeguards. Our controls include encrypted storage for sensitive fields, role-based access, logging for audit purposes and periodic reviews of processor contracts to ensure compliance with applicable law where the service is available.

We can be contacted for privacy matters via our support centre. Our support page lists options for appeals, verification disputes and account recovery. Our operational notes cover seasonal peaks such as Nyepi or Idul Adha, when verification queues and bank settlement times may be longer.

We review this policy periodically and update it to reflect changes in law, operational practice and market payment rails. Our changes are published on fokus and come into effect with notice where required by law.

We encourage you to raise any questions about how we handle your data through the support channels listed on our site. Our team will explain specific handling, provide available remedies and, where applicable, point you to local supervisory authorities.